You may recall Andrew Coburn from Essex put a message on lis-pub-ebooks earlier this year asking for information from other authorities, so that Essex could benchmark their e-lending service. He’s kindly given us permission to replicate his survey summary, and here it is.
(Picture: CC Melenita2012)
E-BOOK & E-AUDIO SURVEY JUNE 2014
Essex Libraries were early adopters of e-books – we subscribed to OverDrive in early 2004 and other suppliers soon after. We got into e-audio quickly too and at one point had three suppliers for each of e-books and e-audio. However our offer had grown ‘like Topsy’. It meant that customers had to get used to different ways of accessing and using stock from different suppliers and remember which was which.
However for Essex, like all public authorities, the improvements in e-offers and budget considerations made us review our e-offer at the end of 2013. Part of the consideration was to ask how much use we get for how much money. While we can get figures for our own service, we had no idea if these are typical. We wanted to benchmark provision against other authorities and so sent out the survey. The survey went out in late May on lis-pub-ebooks and lis-pub-libs.
30 authorities (including Essex) responded. One did not have e-books and four did not have e-audio. One had only recently gone live but I encouraged them to complete the survey for their comments.
Of e-audio suppliers OneClick Digital was the most used (62% of e-audio respondents.) For e-books OverDrive was most used (55% e-books and also 49% e-audio). Askews & Holts showed a reasonable customer base and, as one respondent pointed out, they have the all-Wales consortium though only two responses were received from that group. Bolinda/ Borrowbox are beginning to build a customer base – they were the only other supplier mentioned more than once.
Ulverscroft, Peters and Public Library Online (Bloomsbury) were also listed.
Zinio and Press Display were also mentioned but fall outside the area in which we were interested.
Two authorities have recently stopped using one or more suppliers – focusing their provision more specifically.
Six authorities were looking at new suppliers- either in addition to current provision or as their first step. Interestingly OverDrive and Askews & Holts were not mentioned in this context.
E-Books – spending and use
Two thirds of respondents spent up to 3% of their total book budget. Of the rest there were two (7%) spending 11- 15%. The others are between those levels.
Two thirds of authorities reported loans of up to 1% of total book loans on e-books. The remainder report 2-3%.
E-Audio– spending and use
There is a wider spread on spend. 11 authorities (38%) are only spending up to 3% but the others are spread over the other 4 levels offered. 6 (17%) spend the equivalent of over 16% of their Spoken Word budget on E-Audio.
Issue percentages are also varied from up to 1% (10 authorities or 34%) to 6% plus (another 11 – 10%) with the balance between those two figures.
Most (if not all – it’s not quite clear from the responses) provide separate access through the library website. About half load records to their main catalogue which link to the e-supplier sites and slightly more have a separate e-book/ e-audio catalogue (also linking through to the supplier sites.) This implies that some offer access through the main catalogue but have a separate e-book/ e-audio catalogue as well.
In the additional comments box there seemed to be some enthusiasm for having records in the main library catalogue but not everyone is there yet. In some cases, issues with LMS were mentioned, but others were not specific as to the problem. At least a couple of authorities cite the need to have a dummy item attached to the catalogue record to make it display on the OPAC – a cumbersome process.
E-books/E-audio are felt to be popular amongst users and there was enthusiasm to be able to expand whatever offer is already there, but pressure on budgets is preventing this in some cases as well as issues such as problems of integration with catalogue and LMS.
Frustration with the range of content available was expressed by a couple of people.
There was one plea for a national e-book/ e-audio offer. Nobody explicitly mentioned Sieghart’s e-books review or the pilot projects resulting from it.
The benefits of sharing provision in consortia such as the All-Wales one (and at least one other) were also mentioned.
The Survey was useful for Essex in that we can see where stand by comparison with other authorities. We have carried on with our review and made some radical changes this year – we are now down to just two suppliers. This means we have simplified the offer to customers for the present and intend to devise a longer term strategy in early 2015 with a view to trying to ensure that the money is there for the next and future financial years.